Privacy Policy

Privacy Commitment

This document outlines how THEFOODO LTD (FOODO) handles your personal data when you access websites or online services developed and maintained by FOODO (collectively referred to as the Service).

We provide this information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

Data Controller

For all websites and online platforms created by FOODO, THEFOODO LTD acts as the data controller for the processing of personal data collected through these Services. This includes instances where users create profiles, submit contact forms, or make online purchases via a FOODO-built website.

For specific business-related inquiries, each website's respective business owner may also act as a data controller in partnership with FOODO.

Purpose and Legal Basis for Processing

When you use a FOODO-developed website or platform, your personal data may be processed for the following purposes:

• Account and Order Management: Information such as name, address, email, and payment details are processed to register users, manage accounts, complete transactions, and communicate with relevant business partners.
• Performance Monitoring and Security: Log data, including IP addresses, may be used to detect and resolve errors, improve system stability, and prevent fraud.
• Customer Support: Personal data collected via contact forms or feedback channels is used to provide assistance and respond to user inquiries.

Legal Basis

Processing activities are based on Article 6(1)(f) of the UK GDPR — necessary for legitimate business interests such as order fulfillment, service improvement, and support.

Recipients of Your Data

Third-Party Disclosure

• Partner Businesses: Your details (e.g., name, contact, order information) may be shared with the respective business operating the website or restaurant you place orders with.
• Service Providers: Data may be shared with couriers, delivery partners, or payment processors to complete orders.
• Authorities: Where legally required, data may be shared with regulatory or tax authorities.

Within FOODO Group

Personal data may be shared within THEFOODO LTD group for administrative efficiency, technical support, and customer assistance.

Processors

FOODO engages with third-party processors for hosting, development, analytics, and notification services — all of whom operate under strict data protection agreements.

International Data Transfers

In some cases, your personal data may be transferred to processors outside the UK (for example, in the USA or India). Such transfers occur under Standard Contractual Clauses (SCCs) approved by the European Commission to ensure data protection compliance.

Data Retention

• Order and Account Data: Retained for 5 years after the end of the financial year in which the order occurred.
• User Profiles: Retained for 12 months after the last login unless deleted earlier.
• Log Data: Stored for up to 12 months.
• Customer Support Data: Retained for 5 years after the issue is resolved.

Your Rights

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of data under certain conditions.
• Restrict processing or object to specific uses.
• Request portability of your data.
• File a complaint with the Information Commissioner's Office (ICO).

Marketing Communications

If you receive marketing emails from a FOODO-built website, you can unsubscribe at any time by clicking the unsubscribe link in the message or contacting us directly. Withdrawing consent does not affect prior lawful processing.

Contact Information

This Privacy Policy applies to all websites, web applications, and mobile platforms developed, managed, or maintained by THEFOODO LTD under client agreements.